TicketReel lives inside your Intercom inbox. Resolve a ticket, click Generate, and get a branded walkthrough video ready to share with the customer or publish to your help center.
Paid plans from $99/mo · Installs in 2 minutes · Cancel anytime
How it works
No new tabs, no recording setup. The whole flow runs inside the Intercom inbox your team already lives in.
Work the conversation in Intercom exactly as you do today. TicketReel sits quietly in the sidebar.
Hit the button in the TicketReel panel. It reads your resolution note, writes a 60-second script, and renders a presenter video with burned-in captions.
The finished video is added as a note on the ticket, optionally sent to the customer, and published to your help center — all without leaving Intercom.
Features
Built specifically for teams who resolve the same issues over and over and are tired of writing the same reply.
A real-looking presenter narrates the resolution in your chosen voice. Pick from a curated library of avatars.
The audio is transcribed and captions are burned directly into the video. No editing, no manual work.
Turn resolved tickets into help center articles. Enable auto-publish and your KB fills itself without anyone sitting down to write.
Your logo, your brand color, your avatar. Videos look like they came from your team, not a third-party tool.
Built with Intercom Canvas Kit — renders as a native panel inside the inbox. No browser extensions, no new tabs.
Optionally deliver the video to the customer via Intercom Messenger at the moment of resolution.
Pricing
Every plan includes branded avatar videos, auto-captions, Intercom inbox integration, and your ROI dashboard.
Perfect for small support teams just getting started with video resolutions.
Connect with IntercomFor growing support teams who resolve a high volume of repeat issues.
Connect with IntercomFor mid-market teams serious about deflecting tickets at scale.
Connect with IntercomFor enterprise CX teams who want every resolution in their video library.
Connect with IntercomFAQ
TicketReel is an Intercom app that automatically turns resolved support tickets into short branded video walkthroughs. Resolve a ticket, click one button in the TicketReel sidebar panel, and get back a 60-second AI avatar video with burned-in captions — ready to send to the customer or publish to your help center.
No. TicketReel uses an AI avatar presenter — no screen recording, no webcam, no microphone. The agent clicks one button and the video is generated automatically from the ticket content.
Loom requires someone to record their screen or face, then manually attach the video. TicketReel generates the video automatically from the ticket's resolution note — no recording, no editing, no manual steps. It also runs natively inside the Intercom inbox rather than as a separate browser extension.
Typically 2–4 minutes. The agent can continue working other tickets while it renders in the background.
Plans start at $99/month for 25 videos (Starter), $249/month for 100 videos (Team), $499/month for 300 videos (Growth), and $999/month for 1,000 videos (Scale). All plans include branded avatar videos, auto-captions, and full Intercom inbox integration. Cancel anytime.
Install directly from the Intercom App Store in about 2 minutes. Search for TicketReel, click Install, and authorize the connection to your Intercom workspace. No code or IT involvement required.
Yes. TicketReel supports custom logos, brand colors, and avatar selection so videos look like they came from your team, not a third-party tool.
Connect your Intercom workspace and generate your first video in under 5 minutes.
Connect with Intercom